Refund policy

Return Policy 

We want you to love your d.nuvo skincare experience. If for any reason you're not satisfied with your purchase, we offer a 14-day return policy under the following conditions:


Eligibility for Returns

  • Items must be returned within 14 days of the delivery date.

  • Products must be unopened, unused, and in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required.


Non-Returnable Items

  • Opened or used products.

  • Items marked as final sale or promotional giveaways.

  • Products damaged due to misuse or improper storage.


How to Initiate a Return

  1. Contact our customer service team at [your email or contact form link].

  2. Provide your order number and reason for return.

  3. We’ll guide you through the return process and provide a return shipping label if applicable.


Refunds

  • Once your return is received and inspected, we’ll notify you of the approval status.

  • Approved returns will be refunded to your original payment method within 5–10 business days.